Every business needs customers to survive and for most businesses finding new customers is the primary objective of its marketing program.

But with the rising cost of digital marketing and the growing ability of people to opt out it’s never been harder to gain new customers.

That’s why we have created MarketFinda™ our state of the art lead generation and customer acquisition system, that gives growing businesses an edge on their competitors.

Lets talk customers



increase in EDM
response rates


compared to using digital
marketing alone
view case study here


increase in leads


increase in traffic to a physical store or business location.


increase in
website visits

^(this is a compilation of statistics from our MarketFinda program and UsSPS Future of Direct Mail)


 MarketFinda uses advanced profiling to identify individuals or households that match your ideal customer. Your prospect will then receive a carefully orchestrated mix of direct mail and digital marketing that activates the path to purchase. The game changer is the inclusion of direct mail in the channel mix. MarketFinda delivers powerful engagement, unlimited reach and increased durability.

Every MarketFinda campaign is customised to suit your business and your growth goals. Target profiling can be as broad or narrow as you require. We can work with your existing digital marketing team or partner, or if you prefer we can offer an integrated solution.


  • Cut through the clutter of saturated digital channels
  • Mail is the touchpoint you can actually touch. Its tactile nature increases brand recall and engagement
  • Directly connects customers to online channels and reliably activates the path to purchase


  • MarketFinda reaches every household in Australia
  • Direct into customer hands and minds
  • Drives engagement with direct and personal communications


  • Higher and longer engagement than any other media channel
  • Mail’s tangibility gives an extended lifespan – 14 days or longer is common
  • Credible channel that builds trust with your brand

5 Tips for Improved Customer Acquisition

 1 – Segment strategically

The broader the net you cast the harder it is to deploy campaigns that really connect. Develop segment profiles for your highest value customers and invest the time to understand what triggers them to buy. Use these profiles to develop targeted EDM campaigns, monitor campaign performance and use the results to further refine the profiles – rinse and repeat.  If you don’t have in-house expertise in campaign strategy and EDM campaign development then specialised customer acquisition agencies like Conversify can assist

2 – Invest in high-quality leads

When it comes to acquiring new customers not all leads are equal. Before purchasing a list make sure the vendor can customise the list based on your ideal customer profile. Check how frequently the lists are updated to avoid wasting money on stale contacts. Conversify refreshes data sources daily. We have forged strategic partnerships with the very best data wholesalers to provide verified leads you can rely on.

 3 – Experiment with alternative channels

If you do what you’ve always done, you’ll get what you’ve always gotten. It’s easy to get locked in to a pattern of using the same channels in the same way, especially when that’s what your competitors are doing. But sometimes approaching prospects via a different channel, or in a novel way in an existing channel, is just the disruption needed to get their attention.

A  great example of this is direct mail, a channel that took a backseat during the transition to digital marketing but which has been rediscovered as a powerful tool for customer engagement and re-engagement. It works well as a stand-alone channel but really comes  into its own when integrated with digital marketing. Conversify has experience developing customer acquisition campaigns that integrate email, interactive print and social media retargetting. Learn more about Conversify’s  omni-channel customer acquisition  strategies here.

 4 – Design for success

Campaign and communication design are critical success factors for customer acquisition and there are a number of elements to consider including:

  • The sequence of messages across touchpoints and their interdependencies. It is crucial to have a campaign roadmap with clear goals for each piece of communication that maps on to your acquisition strategy.
  • The visual and aesthetic qualities of communications  –  the location and styling of calls to action, for example, can be optimised to drive conversions.  Care must be taken to maintain brand identity across touchpoints
  • Direct mail specifications – small changes to format can deliver big savings in production and postage. Working with an agency like Conversify that specialises in direct mail will help you maximise cut-through and minimise costs.
  • The inclusion of interactive elements such as augmented reality or personalised URLs to increase engagement.

5 – Test, learn, adapt

The market never stands still and neither should your customer acquisition program. Even highly successful programs can be improved. Having clear strategic objectives provides a framework for monitoring and evaluating your efforts to gain new customers. Sometimes it can be helpful to get outside experts to review your program and offer suggestions for improvements. New approaches can be tested with subsets of your audiences and different messages and calls to action can be evaluated by split testing to see which, if any, increase conversions. The key is to not become complacent. Celebrate your successes but never stop looking for improvements because you can be sure your competitors won’t.

Find out how MarketFinda can
help find new customers for
YOUR growing business.